Terms and Conditions

Limitation of Liability

Information provided throughout this website is for botanical/cultural research purposes only. Any references about the use or effects of these natural healing herbs is based on traditional use or shamanic practices. The statements contained herein have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Order Acceptance

The advertisement of any product on this site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit department. We may require additional verification or information before accepting any order.

Returns and Refunds

All unopened products can be returned for replacement or credit for any reason within thirty (30) days from the date received for a refund, in store credit, or replacement. Fees may apply (see above in policy). All returns must be unopened, unused, and in the original packaging. Kratom Capsules reserves the right to reject any returns that do not meet any of the above criteria. If your order arrives damaged, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package, make sure carrier's delivery record is noted regarding the damage, in order for Kratom Capsules to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Kratom Capsules within 24 hours to arrange for a carrier inspection and a pick up of damaged merchandise claim.